Steps- Check :
- Did you purchase online or IN-Store? Mine was purchased at the Sunglass Hut Online Store.
If you purchased Meta AI glasses (such as Ray‑Ban Meta, Oakley Meta, or Meta AI Glasses) from Sunglass Hut, your warranty claim process depends on whether the glasses are first‑party Meta‑manufactured or third‑party partner‑manufactured.
- Check Email Receipt – Take Note of Order Number and the date you ordered it.
- If you bought online from Sunglass Hut, contact them directly for claim instructions.
I emailed onlinesupport@sghcares.com – ONLINE Purchase SUNGLASS HUT.
In my email I included my Order Number and the date I purchased it from Sunglass Hut Online.
Then I received this response:
hank you for contacting SunGlass Hut. We’re sorry to hear your glasses aren’t working out as expected—but we’re happy to help get things back on track.
For glasses will not turn on, you can try the following trouble shooting steps:
-Leave glasses inside the case and charge for 30 minutes.
-Slide the power switch towards the lens in the ‘on’ position.
-The LED will blink white.
-Try a different outlet.
Try a different cable.
Try a different charger /USB-C charging block.
If you tried the trouble shooting steps but the problem is still persists, please note, Luxottica Warranty and Repair Service Center covers manufacturer defects up to 2 years of purchase and does require a proof of purchase. Please be advised that AI Glasses come with a 12-month manufacturer warranty.
If you live in USA/Canada, you can submit a warranty request here:
- Ray-Ban Frames: https://customersupport.luxottica.com/wcsstore/ray-ban.html
- You’ll hear back within 5 business days.
If you live outside the U.S. or Canada, please kindly advise your country of residency.
Then I followed the link: https://customersupport.luxottica.com/wcsstore/ray-ban.html
From That link I filld up the form. Make sure to have your invoice picture from online order so you can attach it to the claims.
Then you will receive this email once you are done.
Your Service Request 11364789 has been successfully submitted.
What’s next?
- We’ll review your request within 3 working days and confirm if your product is covered under warranty.
- You’ll receive an email with next steps, please check your SPAM and Promotions folders.
- If needed, we’ll send you a prepaid shipping label.
- If your product isn’t covered under warranty, we’ll share the available service options and any related costs for your approval before proceeding.
You can always check the status of your Service Request by clicking the button below.
I will update once I get the response if claim has been approved or not.